Return policy
If you’ re not completely satisfied with your order you have 14 days from the date of receiving your order to return items for a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Goods will not be accepted if they are returned in any other condition.
We can only process a refund with proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cecielberden.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cecielberden.com.
Shipping
To return your product, only after notification on email. you should mail your product to:
Studio Ceciel Berden
Koningin Julianastraat 12
5991 XW BAARLO
The Netherlands
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.